Terms of Service

BioChain USA
Effective date: 2026-05-28
Last updated: 2026-05-28

READ THIS BEFORE USING THE SITE OR PURCHASING. These Terms of Service (“Terms”) govern every visit to biochainusa.com (the “Site”), every account, and every purchase. They include a binding arbitration agreement, a class-action waiver, and a limitation on the warranties and remedies otherwise available to you. If you do not agree, do not use the Site and do not purchase.

1. The parties

These Terms are a binding agreement between BioChain USA (a Wyoming limited liability company, with operations in the State of Utah, “BioChain USA,” “we,” “us,” or “our”) and the person or entity accessing the Site or placing an order (“you,” “your,” or “Customer”). If you are accessing the Site or placing an order on behalf of an entity, you represent that you have authority to bind that entity, and “you” includes that entity.

2. Acceptance

By (a) visiting the Site, (b) creating an account, (c) checking the acknowledgement boxes at checkout, or (d) placing an order, you agree to these Terms, our Privacy Policy, our Refund Policy, our Shipping Policy, our Research-Use Disclaimer, our Accessibility Statement, our DMCA Policy, and our Cookie Policy, each of which is incorporated into these Terms by reference and forms part of the binding agreement between us.

3. Eligibility and customer representations

You represent and warrant, each time you access the Site or place an order, that:

(a) Age and residence. You are at least 21 years old and a resident of the United States, physically present in the United States at the time of each access and each purchase. The Site is intended for United States residents only.

(b) Capacity and authority. You have full legal capacity to enter into this agreement, and any entity on whose behalf you act has authorized you to do so.

(c) Research purpose. You are purchasing products for legitimate, in vitro, laboratory, analytical, or preclinical research purposes only.

(d) Not a healthcare provider acting in a patient-care capacity. You are not a licensed healthcare provider purchasing for administration to patients, and you will not so purchase. If you are a licensed healthcare provider, you represent that any purchase is for research not connected to any patient.

(e) No human or animal administration. You will not administer any product to, or permit any product to be administered to, any human or animal.

(f) No resale to consumers. You will not resell, redistribute, or transfer any product to any person for human or animal use, will not repackage or relabel any product, and will not represent any product as a dietary supplement, food, cosmetic, drug, or therapeutic.

(g) No onward shipment outside the United States. You will not ship, mail, transport, or facilitate the export of any product to any address outside the United States, and you will not provide products to any person you reasonably believe intends to do so.

(h) No prohibited recipients. You are not a person, and you do not act on behalf of any person or entity, subject to United States sanctions, named on the OFAC Specially Designated Nationals list, or otherwise prohibited from receiving United States goods.

(i) Accurate information. All information you provide is true, accurate, and current.

(j) Lawful conduct. Your purchase, possession, storage, and use of the products will comply with all applicable federal, state, and local laws, regulations, and any institutional, biosafety, or ethical requirements that apply to your work.

A breach of any of the foregoing representations is a material breach of these Terms and entitles BioChain USA to cancel or refuse the order, terminate your account, withhold or claw back any refunds or credits, and pursue all other remedies described in these Terms or available at law.

4. Research use only

All BioChain USA products are sold strictly for in vitro, laboratory, analytical, or preclinical research use. They are not drugs, dietary supplements, food, cosmetics, medical devices, or therapeutic products of any kind. They are not approved by the United States Food and Drug Administration or any other regulator for human or veterinary use, and they are not intended, designed, marketed, or sold for human or animal consumption, in vitro diagnostic use, therapeutic use, or any clinical application. Our Research-Use Disclaimer page sets out the full statement of permitted and prohibited uses and is incorporated into these Terms.

5. No medical or scientific advice

Nothing on the Site is medical, pharmaceutical, veterinary, or scientific advice. References to published research literature are educational background only. You may not rely on any statement on the Site as a recommendation for any use of any product in any setting. If you require medical or veterinary advice, consult a licensed professional in your jurisdiction.

6. Site content; accuracy

We work to provide accurate product information, but the Site is published “as is.” Web copy may lag actual production specifications, may contain typographic or technical errors, and is informational only. The Certificate of Analysis (COA) for the specific batch you receive is the authoritative description of identity, purity, analytical method, and any handling guidance. We may correct or update Site content at any time without notice. You assume all risk of relying on any statement on the Site for any purpose.

7. Account creation and security

When you place an order, the Site creates a customer account associated with the email address you provide. You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. You will notify us immediately at info@biochainusa.com of any actual or suspected unauthorized access. We may suspend or terminate your account at any time, with or without cause.

8. Orders, pricing, and payment

(a) Acceptance of orders. All orders are subject to acceptance and product availability. We may decline, limit, cancel, or refuse any order, in whole or in part, at our sole discretion, including after order confirmation if we identify a pricing error, an inventory error, a verification failure, or any reason to believe the order will result in a breach of these Terms.

(b) Pricing. Prices are listed in US dollars, are inclusive of any mandatory fees, and may change without notice. Sales tax is calculated at checkout based on shipping destination.

(c) Payment. Payment is processed at the time of order via the payment method or processor identified at checkout. You authorize us and our payment processor to charge the payment method you select for the full order amount, including any applicable tax and shipping. Disputes regarding payment must be raised with us, in writing, before any dispute is filed with your bank or card issuer; see our Refund Policy.

(d) Order acknowledgement. By completing checkout you reaffirm each representation in Section 3, the warranty disclaimer in Section 14, the limitation of liability in Section 15, the indemnification in Section 16, and the dispute resolution and arbitration agreement in Section 17.

9. Shipping; risk of loss

We ship within the fifty United States only. Risk of loss and title to the products pass to you upon our delivery of the products to the carrier (FOB Shipping Point). The terms of our Shipping Policy, including processing times, address-accuracy obligations, prohibitions on freight forwarders and mail-forwarding services, and signature requirements for larger orders, are part of these Terms.

10. Returns and refunds

The terms of our Refund Policy govern returns, refunds, exchanges, damage claims, and chargebacks. The Refund Policy is part of these Terms.

11. Prohibited conduct

You will not, and will not attempt to:

(a) use the Site or any product in any manner that violates any law, regulation, or court order;

(b) administer any product to, or facilitate administration to, any human or animal;

(d) export, ship, or facilitate the shipment of any product outside the United States;

(e) make any representation that any product is a drug, dietary supplement, food, cosmetic, medical device, or therapeutic, or that any product is approved by any regulator for any human or veterinary use;

(f) use any automated means (bots, scrapers, crawlers, harvesters) to access the Site, except for search engine indexing by reputable engines that respect robots.txt;

(g) reverse engineer, copy, modify, or create derivative works of the Site or any product description;

(h) attempt to gain unauthorized access to any portion of the Site or any system or network connected to the Site;

(i) interfere with or disrupt the Site or any servers or networks connected to it;

(j) share, sell, or transfer your account credentials;

(k) place orders using false identity, payment information, or shipping information;

(l) use the Site to harass, threaten, defame, or harm any person; or

(m) post on the Site, or submit to us, any content that is unlawful, defamatory, infringing, obscene, contains personal health information of another person, contains an endorsement that violates FTC §255, or that claims any human or animal use of any product.

Each of the foregoing is a material breach of these Terms and may result in immediate termination, forfeiture of any pending refunds or credits, clawback of past commissions or credits, and referral to law enforcement or regulators.

12. User-generated content

If you submit a product review, comment, photograph, video, or any other content to the Site (collectively, “UGC”), you grant BioChain USA a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, perform, and display the UGC in any media. You represent and warrant that:

(a) the UGC is yours to grant and does not infringe any third party’s intellectual property, privacy, or publicity rights;

(b) the UGC complies with the Federal Trade Commission’s Guides Concerning the Use of Endorsements and Testimonials in Advertising (16 CFR Part 255), including disclosure of any material connection to BioChain USA;

(c) the UGC does not claim, suggest, or imply that any product is safe or effective for human or animal use, has been used in or by you or any other human or animal, or has any therapeutic, medical, or veterinary purpose;

(d) the UGC does not contain personal health information of any other person; and

(e) the UGC is truthful and not misleading.

We may remove any UGC at any time, with or without notice, for any reason or no reason. We do not endorse, screen, or take responsibility for UGC posted by others, and we rely on the protections of 47 USC §230 to the maximum extent permitted by law. UGC alleged to infringe copyright may be reported under our DMCA Policy.

13. Intellectual property

The Site, including its name “BioChain USA,” our logos, product photography, written descriptions, layout, design, source code, and trademarks, is owned by BioChain USA or its licensors and is protected by United States and international intellectual-property laws. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access the Site for your personal, lawful, research-related purposes. We reserve all rights not expressly granted. You may not reproduce, modify, distribute, perform, publish, or create derivative works of any Site content without our prior written permission.

14. Warranty disclaimer

PLEASE READ THIS SECTION CAREFULLY. IT LIMITS THE WARRANTIES OTHERWISE AVAILABLE TO YOU UNDER LAW.

THE SITE AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “WITH ALL FAULTS.” TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BIOCHAIN USA AND ITS OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS, AND LICENSORS (COLLECTIVELY, THE “BIOCHAIN PARTIES”) DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE BIOCHAIN PARTIES DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY PRODUCT WILL BE FIT FOR ANY PARTICULAR PURPOSE OR USE OUTSIDE THE LIMITED IN VITRO RESEARCH PURPOSE FOR WHICH IT IS SOLD.

NO ORAL OR WRITTEN STATEMENT BY BIOCHAIN USA, ITS REPRESENTATIVES, OR ANY THIRD PARTY CREATES A WARRANTY.

Some states do not allow exclusion of certain implied warranties, so some of the above exclusions may not apply to you. In those states, our liability is limited to the maximum extent permitted by law.

15. Limitation of liability

PLEASE READ THIS SECTION CAREFULLY. IT LIMITS THE AMOUNT WE CAN BE REQUIRED TO PAY YOU.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:

(a) Excluded damages. THE BIOCHAIN PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SITE, ANY PRODUCT, OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

(b) Cap on direct damages. THE BIOCHAIN PARTIES’ AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO ANY PRODUCT, ANY ORDER, OR THE SITE, FROM ALL CAUSES OF ACTION AND ALL THEORIES OF LIABILITY, WILL NOT EXCEED THE GREATER OF (i) THE AMOUNT YOU PAID TO BIOCHAIN USA FOR THE SPECIFIC PRODUCT OR ORDER GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED US DOLLARS (US$100).

(c) Survival. THE LIMITATIONS IN THIS SECTION SURVIVE TERMINATION OF THIS AGREEMENT AND ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In those jurisdictions, the limitation applies to the maximum extent permitted by law.

16. Indemnification

You agree to defend, indemnify, and hold harmless the BioChain Parties from and against any and all claims, demands, suits, actions, proceedings, investigations, losses, damages, judgments, settlements, fines, penalties, taxes, costs, and expenses, including reasonable attorneys’ fees and litigation expenses, arising out of or relating to:

(a) your breach of any representation, warranty, covenant, or obligation in these Terms or in any policy incorporated into these Terms;

(b) your use, possession, transfer, administration, or other handling of any product, or the use, possession, transfer, or administration of any product by any person to whom you provided the product;

(c) any death, personal injury, or property damage to any person arising from any handling of any product after delivery to you or to any onward recipient, regardless of how the product was used;

(d) any violation by you of any law, regulation, or third-party right (including intellectual property, privacy, publicity, and contract rights);

(e) any UGC submitted by you, including any FTC §255 violation;

(f) any regulatory inquiry, investigation, or action initiated by any federal, state, local, or foreign authority (including the FDA, FTC, DEA, state attorneys general, state pharmacy boards, and foreign equivalents) arising from your conduct or the conduct of any person to whom you provided any product; and

(g) any claim by any onward recipient of any product.

This indemnification survives termination of these Terms, the dissolution or transfer of your business, and your death. We may, at our option and at your cost, control the defense and settlement of any indemnified matter; you may not settle any matter that imposes any obligation on or admission by any BioChain Party without our prior written consent.

17. Dispute resolution; binding arbitration; class waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO RESOLVE DISPUTES WITH BIOCHAIN USA BY BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT AND LIMITS THE REMEDIES OTHERWISE AVAILABLE TO YOU.

(a) Informal resolution first. Before initiating any arbitration or lawsuit, you and BioChain USA agree to make a good-faith attempt to resolve the dispute by sending a written notice to info@biochainusa.com describing the dispute, your contact information, and the relief sought. The parties will negotiate in good faith for sixty (60) days before commencing arbitration.

(b) Binding individual arbitration. Except as set out in Section 17(e), any dispute, claim, or controversy arising out of or relating to the Site, any product, these Terms, or our relationship (a “Dispute”) will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, or if those rules do not apply, under its Commercial Arbitration Rules. The arbitration will be conducted by a single arbitrator, in English, by document submission and telephone or videoconference hearing where the amount in dispute is under US$25,000, and in person in Salt Lake County, Utah, where the amount in dispute is US$25,000 or more. The arbitrator’s decision is final and binding and may be entered as a judgment in any court of competent jurisdiction.

(c) Class action waiver. YOU AND BIOCHAIN USA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. UNLESS BOTH PARTIES AGREE IN WRITING, THE ARBITRATOR MAY NOT CONSOLIDATE THE CLAIMS OF MORE THAN ONE PERSON AND MAY NOT PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING. IF THIS WAIVER IS HELD UNENFORCEABLE WITH RESPECT TO ANY CLAIM, THAT CLAIM WILL BE SEVERED AND PROCEED IN COURT, AND ALL REMAINING CLAIMS WILL CONTINUE IN ARBITRATION.

(d) Jury trial waiver. YOU AND BIOCHAIN USA EACH KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO TRIAL BY JURY OF ANY DISPUTE THAT IS NOT REQUIRED TO BE ARBITRATED.

(e) Carve-outs. Either party may bring an individual action in small-claims court for any Dispute within that court’s jurisdiction. BioChain USA may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property, confidential information, or trademarks, or to enforce Sections 11 (Prohibited Conduct), 12 (UGC), or 13 (Intellectual Property), without first proceeding to arbitration.

(f) Mass-arbitration procedures. If twenty-five (25) or more similar arbitration demands are filed against BioChain USA by the same or coordinated counsel within a thirty (30) day period, the demands will be batched and may be subject to the AAA’s Mass Arbitration Supplementary Rules; the parties will negotiate a reasonable batching protocol before filing fees are incurred.

(g) 30-day opt-out. You may opt out of this Section 17 by sending written notice to info@biochainusa.com within thirty (30) days of first agreeing to these Terms. The notice must include your full name, mailing address, the email address used at signup, and a clear statement that you wish to opt out of arbitration. Opt-out does not affect any other provision of these Terms.

(h) Severability of arbitration section. If any portion of this Section 17 (other than the class-action waiver) is unenforceable, the remainder will continue to apply.

18. Governing law and venue

These Terms and any Dispute are governed by the laws of the State of Wyoming, without regard to its conflict-of-law principles, except that the Federal Arbitration Act governs Section 17. For any matter not subject to arbitration under Section 17, the exclusive venue is the state or federal courts located in Salt Lake County, Utah, and you consent to the personal jurisdiction of those courts and waive any objection based on inconvenient forum.

19. Limitations period

To the fullest extent permitted by law, you must file any Dispute arising out of or relating to these Terms within ONE (1) YEAR of the date the Dispute first arose. Any Dispute filed after that period is permanently barred. Where state law prohibits a one-year contractual limitations period, the shortest period allowed by that state’s law applies.

20. Foreign access

The Site is intended for users physically present in the United States. If you access the Site from outside the United States, you do so on your own initiative and at your own risk, and you are responsible for compliance with the laws of the jurisdiction from which you access. You waive any right to invoke any forum or any law of any jurisdiction other than those identified in Section 18. We do not direct the Site at any non-United States jurisdiction and we do not ship outside the United States.

21. Force majeure

Neither party will be liable for any failure or delay in performance arising from any cause beyond its reasonable control, including acts of God, natural disasters, pandemics, epidemics, war, civil unrest, government action, regulatory action, supplier or carrier disruptions, lab or facility shutdowns, internet or utility outages, labor disputes, fuel or component shortages, and similar events. The affected party will use reasonable efforts to mitigate.

22. Notices

(a) To you. We may give notice to you by email to the address on file, by posting on the Site, or by any other reasonable method. Notice is effective when sent.

(b) To us. Legal notices to BioChain USA must be in writing and sent by United States certified mail, return receipt requested, to:

BioChain USA, Attn: Legal
1621 Central Ave, Cheyenne, Wyoming 82001

A courtesy copy may be sent to info@biochainusa.com. Notice to us is effective on actual receipt of the certified mail. Social media posts, comments, tags, replies, direct messages, ordinary email, contact-form submissions, and similar informal communications do NOT constitute legal notice to BioChain USA.

23. Assignment

We may assign these Terms and any rights or obligations under them, in whole or in part, without restriction and without notice. You may not assign these Terms or any rights or obligations under them without our prior written consent, which we may withhold in our sole discretion. Any prohibited assignment is void.

24. Modification

We may modify these Terms at any time by posting a revised version on the Site. Material changes (changes that materially expand the obligations imposed on you or materially reduce your rights, including changes to Sections 15, 16, or 17) take effect only when you affirmatively accept them at your next login, purchase, or other affirmative interaction with the Site. Non-material changes take effect on posting; your continued use after posting constitutes acceptance. The “Last updated” date at the top of this page reflects the most recent revision.

25. Termination

We may suspend or terminate your access to the Site, your account, or any pending order, at any time, with or without notice, for any reason or no reason. Sections 11 through 22 and any obligation that by its nature should survive termination will survive.

26. No third-party beneficiaries

These Terms confer no rights on any person or entity other than the parties hereto. No vendor, customer, recipient, or other third party has any right to enforce any provision of these Terms.

27. No waiver

No failure or delay by BioChain USA in exercising any right under these Terms is a waiver of that right. No waiver is effective unless made in writing and signed by an authorized representative of BioChain USA, and a waiver in any one instance is not a waiver in any other.

28. Attorneys’ fees

In any arbitration, lawsuit, or other proceeding brought to enforce these Terms or to recover damages for their breach, the prevailing party is entitled to recover its reasonable attorneys’ fees and costs, in addition to any other relief awarded, to the maximum extent permitted by the law of the forum.

29. Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it valid and enforceable, or, if that is not possible, severed, and the remaining provisions will continue in full force and effect. The class-action waiver in Section 17(c) is not severable; if it is held unenforceable as to a particular claim, that claim will proceed in court.

30. Entire agreement

These Terms, together with the policies and documents incorporated by reference, are the entire agreement between you and BioChain USA with respect to the Site and your purchases, and they supersede all prior or contemporaneous communications, representations, and agreements, oral or written. No oral representation of any kind is binding on BioChain USA.

31. Contact

For questions about these Terms (not legal notice), email info@biochainusa.com.