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Shipping Policy

BioChain USA
Effective date: 2026-05-28
Last updated: 2026-05-28

This Shipping Policy is part of our Terms of Service.

1. Where we ship

We ship within the fifty United States only, including Alaska, Hawaii, and US territories (APO/FPO addresses accepted). We do not ship internationally. Orders attempted to non-US addresses will be cancelled and refunded less any payment-processing fees.

We do not ship to:

  • freight forwarders or international mail-forwarding services,
  • addresses we have reasonable cause to believe are associated with onward shipment outside the United States, or
  • recipients identified on the OFAC Specially Designated Nationals (SDN) list or similar US sanctions lists.

2. Shipping rate

Standard shipping is a flat US$8.95 per order, regardless of size or weight, anywhere we ship. Sales tax, calculated at checkout based on shipping address, is added separately.

3. Processing time

Orders are typically packed and handed to the carrier within one to two business days of order placement, Monday through Friday, excluding US federal holidays. Orders placed after 2:00 pm Mountain Time may begin processing the following business day.

4. Carriers and transit time

We ship via USPS, UPS, or FedEx, selected by destination and service availability. Typical transit:

  • Continental United States: 2 to 5 business days after carrier pickup.
  • Alaska, Hawaii, US territories, APO/FPO: 5 to 10 business days.

Transit times are estimates provided by the carrier and are not guaranteed.

5. Tracking

Every order ships with tracking. You will receive an email with a tracking number and link as soon as the package is handed to the carrier.

6. Risk of loss

Title and risk of loss pass to you when we deliver the products to the carrier (FOB Shipping Point). Loss, damage, theft, or non-delivery occurring after carrier acceptance is between you and the carrier, except as expressly set out in our Refund Policy for damaged-in-transit and lost-in-transit claims.

7. Discreet packaging

All BioChain USA orders ship in plain, unbranded outer packaging. No product or company branding is visible from the outside.

8. Signature on delivery

For orders of US$250 or more, signature on delivery is required. You will be notified at checkout when signature is required. For lower-value orders, signature on delivery may be added at checkout for an additional fee at our discretion.

9. Address accuracy

Please double-check your shipping address before placing an order. We are not responsible for non-delivery caused by an inaccurate or incomplete address. If a package is returned to us as undeliverable, we will re-ship at our cost once; further re-shipments are at your cost.

10. Damaged or lost packages

See our Refund Policy for the process and timelines for damaged-in-transit and lost-in-transit claims.

11. Holidays, weather, and disruptions

During peak periods (winter holidays, severe weather, carrier service disruptions, regulatory delays affecting transport), processing and transit may be extended. We post status notices on the homepage when known disruptions affect delivery windows.

12. Hazardous materials and temperature-sensitive products

Most BioChain USA products ship as lyophilized powder at ambient temperature. Any product requiring cold-chain or hazmat handling (none today; subject to change) will be labeled at the product page with its specific shipping method.

13. Contact

Questions about a shipment? Email info@biochainusa.com with your order number. We respond within one business day, Monday through Friday.